Terms & Conditions

1Introduction and Scope

These Terms & Conditions form a binding agreement between each eligible account holder and harta11. They apply to the website, player account, casino games, live dealer products, slot games, sports betting markets, promotions, VIP benefits, deposits, withdrawals, and related support services made available by harta11.

References to “you”, “your”, or “player” mean the person who registers and uses the account. References to “we”, “us”, “our”, or “platform” mean harta11 and the entity responsible for operating the service under applicable international gaming arrangements. No statement on this page represents Malaysian government approval or regulation of online gambling.

Malaysian users must independently understand and comply with the laws applicable in Malaysia and in their specific location. Access to harta11 does not mean that participation is lawful in every jurisdiction.

2Definitions

For the purposes of this agreement, the following expressions have the meanings set out below:

• Account means the personal player profile created to access harta11 services.
• Bonus Funds means promotional credit subject to separate wagering, expiry, game contribution, and maximum cash-out conditions.
• Cash Balance means cleared funds deposited by the player or eligible winnings credited by harta11.
• Wager means a casino stake, sports bet, live betting selection, or other permitted gaming transaction.
• KYC means identity, age, address, payment ownership, and source-of-funds checks conducted for security and compliance.
• Self-Exclusion means a player-requested restriction preventing access to harta11 for a defined or indefinite period.

3Account Eligibility

You may register with harta11 only if you are at least 21 years old, have full legal capacity, and are permitted to participate under the laws applicable to you. Proof of age may be requested at registration, before a withdrawal, or whenever harta11 considers verification necessary.

You must register personally and provide complete, accurate, and current information. Using another person’s identity, payment account, mobile number, or supporting documents is prohibited. harta11 may refuse, suspend, or close an account where information is false, incomplete, duplicated, or cannot be verified.

Employees, contractors, game suppliers, and persons able to influence game or betting outcomes may not participate where a conflict of interest exists. Players who have activated self-exclusion must not create another harta11 account during the restricted period.

4Account Security and Use

A harta11 account is personal and may not be sold, transferred, shared, or used on behalf of another person. You are responsible for protecting your username, password, device access, and any authentication code connected to the account.

You must notify harta11 support promptly if you suspect unauthorised access, credential theft, or a payment transaction you do not recognise. Until notification is received and reasonable security measures are completed, activity carried out with valid credentials may be treated as authorised account activity.

harta11 may require a password reset, additional verification, or temporary account restriction where unusual access patterns are detected. These controls are intended to protect player funds and platform integrity.

5Deposits and Payment Methods

Deposits must be made from a payment method held in the account holder’s own name. Depending on availability, harta11 may support MYR deposits through DuitNow, FPX, bank transfer, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, cards, or approved digital assets.

Displaying a payment brand does not imply sponsorship or endorsement. Availability, minimum deposits, maximum limits, fees, processing times, and maintenance periods may vary. The transaction information shown within harta11 at the time of payment forms part of these terms.

Deposits must be used for genuine gaming activity. harta11 is not a bank, remittance service, digital wallet, or currency exchange. Deposits followed by withdrawal requests without reasonable play may be reviewed, returned to the original source, or delayed for compliance checks.

6Betting and Game Rules

Players must review the rules, odds, payout tables, return-to-player information, and settlement conditions relevant to each harta11 product before placing a wager. A confirmed wager is generally final and cannot be cancelled merely because the player changed their mind.

Sports bets on Liga Super Malaysia, EPL, UFC, football, and other events are settled using the official result and the market rules displayed when the bet is accepted. If an event is postponed, abandoned, interrupted, or incorrectly listed, harta11 may void or resettle affected bets according to the applicable market rule.

Casino and slot outcomes are generated by the relevant game system. Where a clear technical fault, incorrect payout display, duplicate transaction, manifest pricing error, or communication failure occurs, harta11 may correct the account to reflect the valid game record. A malfunction voids affected play and does not create a right to an erroneous payment.

Players may not use automated betting software, bots, scripts, collusion, game manipulation, latency exploitation, or information obtained through unauthorised access. harta11 may investigate suspicious patterns and withhold disputed balances while that review is reasonably conducted.

7Bonuses, Promotions and VIP Rewards

Promotions offered by harta11 may include welcome bonuses, reload offers, cashback, birthday rewards, referral benefits, tournaments, or Black Diamond VIP privileges. Each offer may have separate eligibility criteria, minimum deposits, wagering requirements, maximum bets, expiry dates, game contribution percentages, and cash-out limits.

Players must read the promotion-specific conditions before opting in. For example, a x15 wagering requirement on a MYR 100 bonus generally requires MYR 1,500 in eligible wagers before bonus-derived winnings can be withdrawn. Slots may contribute differently from Baccarat, Roulette, Blackjack, or live dealer games.

Unless expressly stated otherwise, promotions are limited to one person, household, device, payment method, and IP environment. Bonus abuse, coordinated accounts, artificial wagering patterns, or attempts to obtain the same harta11 promotion more than once may result in disqualification and removal of promotional funds.

VIP status and related rewards are discretionary benefits rather than cash deposits. harta11 may adjust qualification thresholds or benefits with reasonable notice, but settled cash balances remain subject to the withdrawal and verification provisions in this agreement.

8Withdrawals and Verification

Withdrawal requests are subject to sufficient cleared balance, completed wagering conditions, payment limits, account security review, and KYC verification. harta11 may request a government-issued identity document, proof of address, payment ownership evidence, or information about the source of funds.

Documents must be genuine, readable, current, and submitted by the account holder. harta11 may pause a withdrawal where documents are missing, inconsistent, altered, or require additional review. Verification is intended to prevent underage gambling, fraud, identity theft, payment abuse, and money laundering.

Where practical, withdrawals are returned through the original deposit channel. Processing through DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, or an eWallet may depend on provider availability and banking schedules. harta11 is not responsible for delays caused solely by banks, payment providers, network congestion, or incorrect details supplied by the player.

A player must check all bank and wallet details before confirming a request. harta11 may apply transaction limits disclosed within the account or promotion terms. Any applicable fee must be shown before the player confirms the transaction.

9Prohibited Conduct

Players must not use harta11 to engage in unlawful, dishonest, abusive, or disruptive conduct. Prohibited activity includes, without limitation:

• fraud, chargeback abuse, money laundering, terrorist financing, or use of stolen funds;
• multiple accounts, identity impersonation, forged documents, or third-party payment methods;
• collusion, match manipulation, insider betting, bonus abuse, or exploitation of obvious errors;
• automated scraping, bots, malware, denial-of-service activity, or interference with harta11 systems;
• threatening, discriminatory, obscene, or abusive conduct towards support staff or other players; and
• attempting to bypass an account restriction, deposit limit, cooling-off period, or self-exclusion.

harta11 may investigate suspected prohibited conduct, restrict relevant transactions, request supporting evidence, void activity directly connected to abuse, or report suspected criminal conduct where legally required.

10Responsible Gambling

Gambling is entertainment and must never be treated as guaranteed income. harta11 encourages every player to set a realistic entertainment budget, take regular breaks, avoid chasing losses, and never gamble with money needed for household expenses, loan repayments, medical care, or education.

Eligible tools may include deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion. A player who feels unable to control their gambling should stop immediately and contact harta11 support. Detailed information is provided on the Responsible Gambling page.

harta11 may contact a player or restrict activity where behaviour indicates potential harm. These measures do not transfer responsibility for gambling decisions away from the player, but they support safer participation and early intervention.

11Intellectual Property

The harta11 name, logo, interface, text, graphics, design elements, data presentation, software, and original platform content are protected by applicable intellectual property rights. Access is granted only for personal, non-commercial use.

Players may not reproduce, modify, republish, sell, reverse engineer, distribute, or commercially exploit harta11 content without prior written permission. Third-party game content remains the property of its respective owner.

12Suspension and Account Closure

A player may request account closure through support. Before closure is completed, harta11 may require verification and settlement of pending wagers or valid withdrawal requests. A closed account does not remove obligations arising before closure.

harta11 may suspend or close an account where there is a breach of these terms, a legal or compliance requirement, a security concern, suspected prohibited activity, or a need to protect the player. Where reasonably possible, the player will be informed of the reason, subject to restrictions on disclosing security or investigation details.

Valid cleared funds will ordinarily remain payable after appropriate checks. Funds linked to fraud, chargebacks, duplicated payments, unlawful conduct, or an obvious technical error may be withheld, reversed, or handled as required by applicable rules.

13Service Availability and Liability

harta11 aims to provide a stable service but does not guarantee uninterrupted access. Maintenance, internet failures, device faults, payment network outages, cyber incidents, supplier interruptions, or events outside reasonable control may affect availability.

To the fullest extent permitted by applicable law, harta11 is not liable for indirect or consequential loss, loss of opportunity, or loss arising from a player’s failure to protect credentials, comply with local law, read game rules, or provide correct payment details. Nothing in these terms excludes liability that cannot lawfully be excluded.

Players remain responsible for their own betting decisions. Odds, statistics, commentary, and event information are provided for convenience and may be corrected. They do not constitute financial advice or a promise of winnings.

14Changes to These Terms

harta11 may update these Terms & Conditions to reflect legal, security, payment, technical, product, or responsible gaming changes. The current version and effective date will be published on this page.

Continued use of harta11 after an update takes effect constitutes acceptance of the revised terms. Where a material change affects player rights or obligations, reasonable notice may be provided through the account interface or another suitable communication channel.

15Complaints and Contact

Questions, account disputes, or complaints should first be raised with harta11 support. Players should provide their username, the relevant transaction or bet reference, the date of the issue, and a clear description. Never include a password or full payment security code.

harta11 will review complaints using available account records, transaction logs, game records, and payment information. Additional evidence may be requested where needed. Players should allow a reasonable period for complex technical, payment, or compliance matters to be investigated.